Policy 30-Day Warranty and Satisfaction of the Client Frizzia LLC
1. Introduction
In Frizzia LLC we strive to provide hair products of the more high quality and to ensure the satisfaction of our customers. To support our confidence in our products, we offer a warranty policy of 30 days and customer satisfaction. This policy is designed to provide a guarantee clear and effective. all our clients, ensuring they receive quality products and excellent customer service.
2. Policy 30-Day Warranty
2.1. Full Refund
Refund Request: Customers have the right to request a full refund within 30 days from the date of purchase. This term ensures that customers have sufficient time to evaluate our products.
Conditions for Reimbursement: To be eligible for a refund, the product must be in its original packaging, unused, without knocking and without opening. If the product has been opened, used, or if the damage is not attributable to the delivery, will not be able to issue a full refund. This is to ensure that all the returned products can be resold without problems.
2.2. Procedure to Request a Refund
Refund request: To initiate a refund request, the customer must contact our customer service within a period of 30 days from the date of purchase. This can be done through email or phone.
Return of Product: The product must be returned to our address listed in the original packaging and in the conditions specified above. This ensures that we can verify the condition of the product.
Refund process: Once we receive and verify the condition of the product, we will issue the refund. The process of verification and refund can take up to 14 business days. This includes the time needed to inspect the product and process the return.
3. Policy Discount Coupon
3.1. Eligibility for Discount Coupon
Products Opened or Used: If the product has been opened or used, but the customer is not satisfied with the performance, will not be eligible for a full refund. Instead, we provide a discount coupon of up to 20% for future purchases. This coupon allows customers to try other products in our range.
Voucher conditions: The discount coupon will be valid for 6 months from the date of issuance and can be used in any of the products available in our online store. This offers flexibility to the client to choose the most appropriate time for your next purchase.
3.2. Procedure for Applying Discount Coupon
Coupon request: To apply a coupon discount, the customer must contact our customer service explaining the reasons for your dissatisfaction. This helps us to better understand the concerns of our clients and to improve our products.
Issuance of the Coupon: After the review and approval of the request, the discount coupon will be sent to the registered e-mail address of the customer. This process ensures a rapid and safe delivery of the coupon.
4. Contact the Customer Service
For any query, request for refund or issuance of discount coupons, customers can contact to our customer care team via:
E-Mail: support@frizzia.com
Phone: +505 8670 3664
Our customer care team is available to help with any questions or concerns that clients may have, ensuring a fulfilling shopping experience.
5. Modifications to Policy
Frizzia LLC reserves the right to modify this policy at any time. Any changes will be effective from the date of publication on our web site. We encourage our customers to regularly review our policy to be aware of any changes.
Frizzia LLC would like to thank all their customers for their trust and loyalty. We are committed to ensuring you the best buying experience possible and to continue to improve our products and services.
